Return, Exchange and Refund Policy

Return Policy

 

• Return eligible for 7 days from delivery date

• Your return pickup will be arranged by the98 within 2-3 working days of your request.

• All returned items must be new and in an unused condition with original tags & labels

• On sales & customized items not applicable for return or exchange

• 100 INR logistic charges will be deducted as a part of refund process.

• refund will take 3 to 4 working days to be credited into your account.

• Return your order (Click Here).

 

In case, the return does not meet the above conditions;return request will not be processed and your order will be sent back to your picked up address.

 

Exchange Policy

• Customer can exchange their products within 7 days after delivery.

• Your return pickup will be arranged by the98 within 2-3 working days of your request.

• All returned items must be new and in an unused condition with original tags & labels

• On sales & customized items not applicable exchange

• 100 INR logistic charges will be deducted as a part of exchange process.

• Second Time Exchange will attract a charge of Rs. 150

• Once exchange delivery is done, we will check product condition and ship your desired product chosen at the time of exchange.

• If your desired exchange product is not available, we will refund you the amount in The98 Manual Wallet. You can redeem in future by contacting us at numbers given on the contact page.

• In case, the exchange does not meet the above conditions;exchange request will not be processed and your order will be sent back to your picked up address.

• For exchange kindly contact us on +91 7798121882 or click here.

 

 Refund Policy

• The team will work on the refund after the product is received. Refunds take 3-4 business days to appear in your original form of payment.

• In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it.

• 100 INR logistic charges will be deducted as a part of refund process.